Delivery Plazos
WE OFFER FREE SHIPPING FOR UK MAINLAND
Shipping times
Order handling time: 2 – 4 business days (Monday to Friday).
The delivery time of the order is 5 to 10 business days (Monday to Friday).
Shipping costs: We offer free shipping for Spain
Orders are prepared at the time the payment has been confirmed and at the following time:
Monday to Friday from 9:00 am.
(GMT+01:00) Time (Madrid)
Shipping costs
- Orders will be delivered to the address indicated by the customer when placing the order.
- The free shipping is only for UK MAINLAND without including Islands.
- The purchase vouchers will be sent to the email address indicated by the customer in their registration in the online store ‘pilonatic.uk’ and can also be consulted in the registration account created by the customer in the online store ‘www. pilonatic.uk’.
- On Saturdays, Sundays and parties there will be no departure or delivery of orders.
- The delivery will be made on time under the responsibility of the carrier.
- An order is considered delivered at the time the carrier delivers the package, or the packages, to the customer and the customer signs the delivery receipt document. It is up to the customer to check the status of the goods at the reception and indicate all the anomalies in the delivery note.
- The price of the shipments is the one reflected in each order, depending on the characteristics of the same .
Claims of orders in the delivered
The consumer and / or user, after receiving an email that his order is sent, if after a reasonable period of time does not receive the product, can contact ‘pilonatic.uk’ through the phone (+34) 632429144, by the contact form or by email: pilonatic@gmail.com to clarify the cause of the delay.
Once the claim is obtained, ‘pilonatic.uk’ will contact the consumer and / or user in order to explain what happened and reach an agreement on what happened.
In the last case that ‘pilonatic.uk’ does not have availability of the contracted good, the consumer and / or user will be informed of that lack of availability and in the shortest possible time will receive from ‘pilonatic.uk’ the sums paidas.
Cancellations
If once the purchase is made it is desired to cancel an order that has not yet been issued, it can be made as long as it is indicated by means of the contact form established for this purpose in the “contact” section or in writing to the electronic address pilonatic@gmail.com, customer service form or by phone at (+34) 932497787 indicating the number of the order to be canceled.
Returns Policy
El consumidor and / or user will have a period of 15 calendar days counted from the date of receipt of the product to return it without having to indicate the reason and without incurring any cost except the expenses related to the shipment that will be assumed by the customer.
The following exceptions (among others) are established in the exercise of the right of withdrawal and that are expressly included in the Law on Consumers and Users, which are:
c) The supply of goods made according to the specifications of the consumer and / or user or clearly personalized.
(d) The supply of goods that may deteriorate or expire rapidly.
(e) The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been sealed after delivery.
(f) The supply of goods which after their delivery and taking into account their nature have been indissociably mixed with other goods.
The refund of the amount will be made by the same payment method with which the user made the purchase.
The returned product must be in the same condition as it was received, that is, in perfect condition and of course it may not be damaged, beaten or with reliable proofs of use that again prevent the sale of the same product. To make the shipment of the same must be done in an appropriate packaging that protects it during the journey.
Procedure:
To exercise their right of withdrawal, the consumer and / or user has a period of 14 calendar days, For this purpose he will complete the form established for this purpose in the section “My account” or will make another type of unequivocal declaration in which he indicates his decision to withdraw from the sale contract.
Either by one medium or another, your communication must contain the following information:
Your identifying data: full name and address
Order number on the invoice that has been sent to you along with the purchased asset
Description of the acquired good
Your willingness to withdraw from the contract of sale
Date of communication
If you send your request by non-e-mail (for example, postal mail) it must be signed.From the date on which you notify us of your decision to withdraw from the contract, the consumer and / or user has a period of 15 calendar days to return to ‘grupo pilonatic’ the item purchased in perfect condition, along with a copy of the invoice.
Grupo Pilonatic will communicate without delay to the consumer and / or user by email the acknowledgement of receipt of said withdrawal, with the instructions of the shipment by the consumer and / or user. Once the product or the consumer has received and / or user has presented reliable proof of the return of the good, ‘pilonatic group’ will deliver without undue delay the sums delivered by the consumer and / or user.
USER REGISTRATION
To browse the store and add products to the cart you do not need to be registered. However, to make the purchase it will be necessary to register as a user. We will ask you for your personal data to generate your customer record, said data will be protected under the provisions of Law 15/1999, of December 13, on the Protection of Personal Data.
With your user account you can make purchases and benefit from the discounts, promotions and gifts we offer to our customers.
In your account you can consult the history and details of your orders, your shipping addresses, your means of payment, your discount vouchers, etc.
PURCHASE PROCESS
To buy in the online store pilonatic.uk it will be necessary to be a registered user and over 18 years.
Add all the products you want in your cart, then to make the purchase click on “Confirm”. We will ask you for the shipping address and customer address (you can use the same address for both).
You will subsequently be asked to choose the type of shipment, these rates are calculated according to the delivery address provided, with the total weight of the package and the duration of the shipment (urgent or ordinary).
Finally, you must choose the payment method, either by bank transfer, against refund, PayPal or with debit or credit cards.
WARRANTIES
Repair and replacement will be free for the user. This free will include the necessary costs incurred to remedy the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to the labour and materials.
It is the obligation of the customer to send the defective merchandise by its means to be able to process the guarantee, once the guarantee has been received and approved, pilonatic.uk will proceed to replace the product by sending it to the customer to paid carriages, without the customer costing any additional expenses.
The seller is responsible for the non-conformity that is manifested within two years of delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
CONTACT
At any time you wish you can contact us to request more information or answer your questions through the phone (+34) 932 49 77 87, by contact form or by email: pilonatic@gmail.com to clarify the cause of the delay.
The parties submit, at their choice, for the resolution of the disputes and with waiving any other jurisdiction, to the courts and tribunals of the user’s domicile.